Safety
- Do only the work you are trained, checked and legally allowed to do.
- Check the site is safe before starting. If it is not, stop and ask for help.
- Use the right tools and safety gear for the job.
With the customer
- Arrive at the agreed time and say who you are.
- Protect floors, walls and belongings while you work.
- Explain any extra work and its cost, and get agreement before doing it.
The work
- Find the cause of a fault before replacing parts.
- Choose equipment that suits the site and the need.
- Fix equipment and cables neatly and securely.
- Clean up before you leave.
Testing and handover
- Test the system when the work is done, and record the results.
- Show the customer how to use, switch off and look after the system.
- Hand over test results, model and serial numbers, warranty papers and a service contact.
- App and camera accounts belong to the customer. Keep their passwords and recordings private.
- The job is done only when the customer understands how to use the system.
How INGAA checks
- New professionals work under supervision until they pass a practical check on this standard.
- Every safety item must pass. A pass covers only the type of work checked: a solar pass does not cover CCTV work.
- INGAA reviews early jobs and a sample of later ones. Repeat faults are looked into to find the cause.
- Customer feedback counts, but it does not replace the technical check.
- A professional is checked again after a serious incident or a change in the work they do.